Feature clause: Copy, customize, and use instantly
Introduction
A feature clause defines how specific product or service features are delivered, accessed, updated, or managed under the agreement. It helps clarify expectations, control scope, and avoid disputes over functionality, service levels, or availability of features over time.
Below are templates for feature clauses tailored to different scenarios. Copy, customize, and insert them into your agreement.
Standard feature clause
This version defines general feature availability.
The [Provider] shall make available to the [Customer] the features and functionalities described in [Schedule X], subject to applicable usage policies and service terms.
Feature clause with tier-based feature access
This version links features to subscription levels.
Access to specific features shall depend on the service tier selected by the [Customer], and only features included in the applicable tier shall be accessible unless otherwise agreed.
Feature clause with feature modification right
This version allows the provider to evolve functionality.
The [Provider] reserves the right to modify, improve, or discontinue any feature at its discretion, provided that such changes do not materially degrade the core functionality of the services.
Feature clause with custom feature development option
This version supports tailored functionality.
Upon mutual agreement, the [Provider] may develop custom features for the [Customer], which may be subject to additional terms, timelines, and fees.
Feature clause with beta feature access protocol
This version covers pre-release functionality.
The [Customer] may be granted access to beta or pre-release features at the [Provider]’s discretion, subject to separate terms and limited support as outlined by the [Provider].
Feature clause with rollback rights for deprecated features
This version governs reversions.
If a feature is deprecated, the [Customer] may request a rollback to the previous version within [X days], subject to technical feasibility and additional charges, if any.
Feature clause with service level tied to feature usage
This version connects features to SLAs.
Performance metrics and service levels shall apply only to core features as defined in [Schedule X]; optional or experimental features are excluded from SLA coverage.
Feature clause with scheduled feature release notification
This version ensures change visibility.
The [Provider] shall provide at least [15 days] notice of new feature releases or significant changes to existing functionality that may impact workflows or user experience.
Feature clause with feature retirement schedule
This version defines sunset timelines.
The [Provider] shall provide no less than [60 days] notice before removing or retiring any core feature, including suggested alternatives or migration paths.
Feature clause with feature bug tracking and escalation
This version supports accountability.
The [Provider] shall maintain a structured process for identifying, tracking, and addressing feature-specific defects, with escalation timelines based on severity.
Feature clause with API feature parity requirement
This version governs consistency.
All features available via the standard interface shall be equally available via API, unless expressly excluded in [Schedule Y].
Feature clause with usage cap per feature
This version limits individual functionality.
Certain features may have defined usage thresholds or quotas per billing cycle, as set out in the feature usage table in [Schedule X].
Feature clause with feature sandbox environment access
This version supports testing.
The [Customer] shall have access to a sandbox environment for testing new features without impacting production data, as outlined in the usage terms.
Feature clause with feature-specific support obligations
This version differentiates assistance levels.
The [Provider] shall offer tiered support response times based on feature criticality, with priority levels as defined in the support matrix in [Schedule Y].
Feature clause with user role-based feature access
This version governs permissions.
Access to individual features shall be governed by user role and permission level settings, configurable by the [Customer] in accordance with internal policies.
Feature clause with feature change audit trail
This version supports traceability.
All changes made via configurable features shall be logged and recorded in an audit trail accessible to the [Customer] for a period of [12 months].
Feature clause with feature stability warranty
This version provides assurance.
The [Provider] warrants that core features will function as described and remain stable under normal use conditions, subject to standard maintenance windows.
Feature clause with feature roadmap disclosure obligation
This version increases transparency.
The [Provider] shall provide quarterly updates on the product roadmap, including upcoming feature launches and enhancements.
Feature clause with feature toggle controls
This version supports custom activation.
The [Customer] may enable or disable certain optional features at their discretion using in-platform feature toggles, without requiring provider approval.
Feature clause with legacy feature support option
This version allows backward compatibility.
The [Provider] may continue supporting legacy features for a defined transition period upon request by the [Customer], subject to availability and additional support fees.
Feature clause with audit rights over high-impact features
This version permits oversight.
The [Customer] may audit the functionality and operational behavior of any feature designated as high-impact in [Schedule X] once per contract year.
Feature clause with feature-based billing calculation
This version links fees to usage.
Billing may be partially calculated based on activation or consumption of selected features, as defined in the pricing annex.
Feature clause with feature access escalation process
This version governs feature enablement.
Requests for access to restricted or premium features must follow an internal escalation and approval process outlined in [Schedule Y].
Feature clause with feature availability by region
This version limits global rollout.
Certain features may only be available in specific regions or jurisdictions due to technical, regulatory, or commercial limitations, as listed in the regional feature table.
Feature clause with minimum feature uptime commitment
This version applies performance standards.
The [Provider] shall ensure that core features maintain a minimum uptime of [99.9%] per calendar month, excluding scheduled maintenance.
Feature clause with feature training support
This version supports onboarding.
The [Provider] shall provide training materials, walkthroughs, or virtual sessions for each new feature released during the contract term.
Feature clause with configurable feature permissions
This version offers flexibility.
The [Customer] may customize feature-level access permissions for user groups and roles, subject to usage terms and licensing restrictions.
Feature clause with shared feature ownership
This version applies to collaborative environments.
Where multiple parties jointly use a feature, each party shall be responsible for its own actions and content generated through the feature.
Feature clause with feature performance testing allowance
This version permits validation.
The [Customer] may conduct limited internal performance testing of selected features for evaluation purposes, in accordance with usage policies.
Feature clause with integration-dependent feature disclaimer
This version limits responsibility.
Features requiring third-party integration are provided on a best-effort basis and may be subject to availability or functionality limitations outside the [Provider]’s control.
Feature clause with early access feature risk acknowledgment
This version manages expectations.
The [Customer] acknowledges that early access features may not be fully tested and assumes any associated risks when using such features.
Feature clause with feature usage feedback loop
This version supports iterative development.
The [Provider] may request feature usage feedback from the [Customer] to inform ongoing enhancements and prioritization decisions.
Feature clause with deactivated feature data retention
This version governs past usage data.
Upon feature deactivation, all associated data shall be retained for a minimum of [90 days] before deletion, unless otherwise requested by the [Customer].
Feature clause with feature eligibility based on account status
This version ties access to compliance.
Access to certain features may be restricted or suspended if the [Customer]’s account is in arrears or under investigation, as outlined in service terms.
Feature clause with feature use limitation in trial plans
This version governs test periods.
During any trial period, access to selected features may be restricted or offered in limited form, as stated in the trial terms.
Feature clause with continuous feature enhancement obligation
This version sets performance standards.
The [Provider] shall continuously improve the performance and usability of core features in line with evolving best practices and user expectations.
Feature clause with premium feature bundling
This version sets packaging rules.
Premium features may be bundled with select service plans and are not available on a standalone basis unless separately licensed.
Feature clause with jointly-developed feature IP rights
This version clarifies ownership.
Any custom features developed jointly by the [Provider] and [Customer] shall be subject to a separate agreement regarding ownership and licensing of intellectual property.
Feature clause with deprecated feature support window
This version defines sunset period.
Following formal deprecation, the [Provider] shall continue maintaining the affected feature for a support window of [X months] before discontinuation.
Feature clause with feature access governed by user license count
This version ties access to seats.
Feature access shall be granted in accordance with the number of licensed users, and additional access shall require seat expansion.
Feature clause with feature localization support
This version supports language and region.
The [Provider] shall make commercially reasonable efforts to localize core features for language and currency settings applicable to the [Customer]’s region.
Feature clause with feature configuration template support
This version offers deployment tools.
The [Provider] shall provide configuration templates and setup guides for feature deployment, especially for complex or multi-step functionalities.
Feature clause with public feature documentation obligation
This version enhances usability.
The [Provider] shall maintain public-facing documentation for each feature to ensure accessibility and usability by end users and administrators.
Feature clause with feature scalability guarantee
This version supports growth.
The [Provider] shall ensure that core features remain functional and scalable as the [Customer] increases users, data volume, or transactions.
Feature clause with user feedback-driven feature refinement
This version supports continuous iteration.
The [Provider] shall consider user feedback submitted through designated channels when refining and improving existing features.
Feature clause with scheduled feature testing environment
This version supports controlled validation.
The [Customer] shall have access to a testing environment where newly released features may be evaluated prior to production deployment.
Feature clause with audit-compliant feature operation
This version addresses regulatory needs.
The [Provider] shall ensure that selected features meet audit and compliance requirements applicable to the [Customer]’s industry or sector.
Feature clause with feature change risk notification
This version covers impact assessments.
Where a feature change may materially impact workflows, the [Provider] shall notify the [Customer] and provide a risk impact summary in advance.
Feature clause with dependency disclosure for critical features
This version promotes transparency.
The [Provider] shall disclose any third-party dependencies or system integrations that materially affect the operation of critical features.
Feature clause with feature rollout by request
This version allows staggered activation.
The [Customer] may choose to delay the rollout of non-core features and activate them only upon written request to the [Provider].
Feature clause with accessibility compliance assurance
This version ensures inclusivity.
The [Provider] shall ensure that user-facing features meet applicable accessibility standards, including screen reader compatibility and navigational aids.
Feature clause with rollback contingency for critical bugs
This version ensures business continuity.
In the event of a critical feature failure, the [Provider] shall execute a rollback or recovery plan within [X hours], subject to SLA terms.
Feature clause with usage-based feature alert thresholds
This version governs feature monitoring.
The [Provider] shall provide configurable usage alerts to help the [Customer] track thresholds and avoid unexpected feature overuse.
Feature clause with co-branded feature deployment
This version supports joint branding.
Where applicable, selected features may be deployed with co-branding elements, subject to design approval and usage guidelines in [Schedule Z].
Feature clause with feature opt-out mechanism
This version gives customers control.
The [Customer] may opt out of specific feature updates or enhancements by providing [X days] written notice to the [Provider].
Feature clause with phased feature deployment schedule
This version enables staged rollouts.
The [Provider] may release new features in phases based on account type, user group, or deployment schedule, as outlined in [Schedule X].
Feature clause with feature adoption metrics tracking
This version supports internal optimization.
The [Provider] may monitor and report feature adoption metrics to the [Customer] to support training, adoption, and workflow improvements.
Feature clause with configurable feature dependencies
This version clarifies activation prerequisites.
Certain features may require prerequisite configurations or dependencies to be enabled first, as documented in the configuration guide or [Schedule Y].
Feature clause with feature-specific incident response protocol
This version defines feature-level recovery.
Incidents affecting critical features shall trigger a dedicated response and resolution protocol, as defined in the incident matrix in [Schedule X].
Feature clause with feature version control tracking
This version governs updates.
All changes to feature versions shall be logged and tracked, with the [Customer] able to view version history and rollback options where supported.
Feature clause with feature performance benchmarking rights
This version enables baseline assessments.
The [Customer] may conduct internal benchmarking of feature performance under typical load conditions to evaluate suitability for business needs.
Feature clause with non-core feature usage disclaimer
This version limits liability.
The [Provider] does not guarantee the performance or accuracy of non-core or experimental features, which are provided on an “as-is” basis.
Feature clause with feature reconfiguration rights
This version permits user-side customization.
The [Customer] may reconfigure certain feature settings via the admin console without requiring [Provider] intervention, subject to configuration limits in the usage policy.
Feature clause with optional feature license add-on model
This version supports modular licensing.
Optional features may be licensed separately on an add-on basis, with pricing and entitlements governed by [Schedule X].
Feature clause with multi-environment feature consistency
This version promotes standardization.
Features shall function consistently across staging, testing, and production environments, subject to known exceptions disclosed in the documentation.
Feature clause with feature-specific user capacity limits
This version restricts access scale.
Each feature may have a user capacity limit, beyond which additional fees or usage restrictions may apply, as described in [Schedule Y].
Feature clause with feature upgrade notification lead time
This version protects workflows.
The [Provider] shall provide at least [10 business days] advance notice before rolling out significant feature upgrades that may alter user interface or workflows.
Feature clause with feature rollback impact acknowledgment
This version manages risk.
The [Customer] acknowledges that rolling back certain features may result in data loss or configuration resets unless specifically mitigated during the process.
Feature clause with joint review of high-impact features
This version allows shared planning.
The parties shall conduct periodic reviews of high-impact features to assess usage, gaps, and opportunities for optimization.
Feature clause with feature audit report provision
This version increases transparency.
The [Provider] shall make available a report detailing feature-level activity logs and user interactions upon request by the [Customer].
Feature clause with end-user feature visibility control
This version governs access layers.
The [Customer] may configure which features are visible or accessible to specific end-user roles, groups, or departments via administrative settings.
Feature clause with fail-safe mechanism for critical features
This version builds resilience.
The [Provider] shall implement fail-safe protocols for designated critical features to ensure continuity in case of partial system failure.
Feature clause with periodic feature usage review
This version supports account management.
The parties may review feature usage quarterly to evaluate underutilized or unnecessary features and adjust service scope accordingly.
Feature clause with opt-in required for experimental features
This version controls exposure.
Experimental features shall be made available only upon opt-in by the [Customer] through the administrative panel or written request.
Feature clause with feature customization consultation option
This version supports tailored solutions.
The [Customer] may request a consultation session with the [Provider] to explore customization of feature settings or workflows beyond standard options.
Feature clause with industry-specific feature variation
This version supports vertical tailoring.
Certain features may have variations or specialized configurations available for specific industries, as outlined in [Schedule Z].
Feature clause with feature alignment with regulatory standards
This version ensures compliance compatibility.
Where applicable, features shall be designed to support compliance with relevant regulations such as [e.g., HIPAA, GDPR, SOX], as documented in the compliance guide.
Feature clause with configurable feature notification preferences
This version lets users control alerts.
The [Customer] may configure how and when users receive feature-related alerts, updates, or warnings, subject to system capabilities.
Feature clause with usage rate tracking per feature
This version improves visibility.
The [Provider] shall track usage volume of each major feature and make this data available to the [Customer] in a dashboard or report.
Feature clause with cross-platform feature support guarantee
This version ensures consistency across devices.
Core features shall be supported on all officially supported platforms, including web and mobile, subject to system limitations.
Feature clause with proactive feature maintenance plan
This version promotes feature reliability.
The [Provider] shall implement regular maintenance and optimization cycles for each feature to ensure continued stability and performance.
Feature clause with feature toggle audit log
This version enhances traceability.
All changes to feature toggle settings shall be recorded in an immutable audit log, accessible to the [Customer] upon request.
Feature clause with support tier linkage per feature
This version ties support level to functionality.
Support response times and resolution standards may vary by feature tier, as defined in the support SLA appendix.
Feature clause with AI-enabled feature disclosure
This version supports transparency.
The [Provider] shall clearly identify which features involve AI or automated decision-making and provide information on how such features function.
Feature clause with feature deprecation exception handling
This version supports legacy users.
In exceptional circumstances, the [Provider] may extend access to deprecated features for a limited duration upon written request by the [Customer].
Feature clause with integrated feedback loop per feature
This version supports iterative improvement.
The [Provider] shall include feedback prompts within each feature interface to capture user input and identify areas for enhancement.
Feature clause with feature-based permissions hierarchy
This version offers granular control.
The [Customer] may apply a hierarchical permission model to features, enabling or restricting access at the individual, team, or department level.
Feature clause with no-feature-guarantee for free plans
This version limits expectations.
Free or trial accounts shall not include any guarantee of specific feature availability, uptime, or support unless otherwise stated in writing.
Feature clause with emergency feature rollback right
This version supports crisis management.
In case of severe disruption caused by a feature, the [Customer] may request immediate rollback to the previous version, subject to technical feasibility.
Feature clause with feature launch risk assessment procedure
This version enables proactive planning.
Prior to launch of any critical feature, the [Provider] shall conduct and document a risk assessment to identify potential operational impacts.
Feature clause with feature usage anomaly detection
This version improves oversight.
The [Provider] may use automated monitoring tools to detect anomalies in feature usage patterns and alert the [Customer] accordingly.
Feature clause with capacity planning advisory for high-demand features
This version supports scale readiness.
The [Provider] shall provide guidance on capacity planning where certain features are expected to experience high transaction volumes.
Feature clause with customizable feature display interface
This version enhances UX flexibility.
The [Customer] may configure the visual layout or interface of specific features where customization options are supported by the platform.
Feature clause with recurring feature adoption workshops
This version supports user engagement.
The [Provider] shall offer optional quarterly workshops or webinars to help the [Customer] increase adoption of new or underused features.
Feature clause with feature cost forecasting tool
This version supports budgeting.
The [Provider] shall make available a tool to help the [Customer] forecast potential cost impact from activating new features or increasing usage levels.
Feature clause with system-wide feature toggle capability
This version offers admin-level control.
The [Customer] may enable or disable platform-wide feature sets through a centralized admin control panel, subject to access rights.
Feature clause with user-level feature personalization
This version allows end-user control.
Where supported, individual users may customize certain feature preferences and behavior without affecting global system settings.
Feature clause with licensing scope per feature category
This version clarifies access rights.
Each feature category shall be governed by its own licensing terms, and access shall be granted only where such licensing scope is met.
Feature clause with analytics-integrated feature tracking
This version supports decision-making.
Feature usage data shall be integrated into the [Customer]’s analytics dashboard to support internal reporting and decision-making.
Feature clause with multilingual feature label support
This version supports localization.
All feature labels and tooltips shall be available in the [Customer]’s selected system language where supported by the platform.
Feature clause with feature usage correlation reporting
This version supports behavior analysis.
The [Provider] shall offer tools to correlate feature usage with business outcomes such as productivity, conversion, or system performance.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.