Uptime reports clause: Copy, customize, and use Instantly
Introduction
An uptime reports clause specifies the provider’s obligation to monitor, measure, and report the availability of services, typically in terms of uptime. This clause ensures transparency regarding service availability and outlines the frequency, format, and recipients of these reports.
Below are templates for uptime reports clauses tailored to different scenarios. Copy, customize, and insert them into your agreement.
Standard uptime reports clause
This version requires regular uptime reporting.
The provider agrees to deliver monthly uptime reports to the customer. These reports will include the percentage of uptime for the service, any downtime occurrences, the causes of such downtime, and the resolution time. Reports will be provided no later than [X] days after the end of each calendar month.
Uptime reports clause with detailed breakdown
This version includes a detailed breakdown of uptime metrics.
The provider will supply monthly uptime reports that provide a detailed breakdown of service availability, including the total uptime, any periods of downtime, the duration of downtime, and the reasons for service interruptions. These reports will be delivered within [X] days following the end of each month.
Uptime reports clause with independent monitoring
This version includes independent monitoring of uptime.
The provider will use an independent third-party monitoring service to track and verify the uptime of the service. Monthly uptime reports will be based on data from this third-party service and will be provided to the customer within [X] days of the end of each month.
Uptime reports clause with real-time access
This version provides real-time access to uptime data.
The provider will grant the customer real-time access to uptime monitoring tools, allowing the customer to view live availability data. In addition, monthly uptime reports will be provided, summarizing the service's availability during the previous month.
Uptime reports clause with performance SLA comparison
This version compares actual uptime to the SLA.
The provider guarantees an uptime of [X]% as outlined in the service level agreement (SLA). Monthly uptime reports will compare actual uptime with the SLA, identifying any discrepancies and offering explanations for downtime incidents. These reports will be delivered no later than [X] days after the month ends.
Uptime reports clause with weekly reports
This version requires weekly uptime reporting.
The provider agrees to deliver weekly uptime reports to the customer. These reports will include the uptime percentage for the week, any periods of downtime, causes of service disruption, and the action taken to resolve the issue. Reports will be delivered every [X] days.
Uptime reports clause with summary and detailed version
This version includes both a summary and detailed version of the report.
The provider will deliver two types of uptime reports each month: a summary report that includes the overall uptime percentage and a detailed report that includes specific downtime incidents, the duration of the downtime, and the steps taken to resolve the issue. Both reports will be delivered within [X] days of the end of the month.
Uptime reports clause with customer notification for significant downtime
This version includes customer notifications for significant downtime.
In the event of downtime exceeding [X] minutes, the provider will notify the customer immediately. Monthly uptime reports will also include a specific section identifying any downtime that exceeds [X] minutes, along with the causes and resolutions. These reports will be delivered no later than [X] days after the end of the month.
Uptime reports clause with format specification
This version specifies the format of the uptime reports.
The provider will provide monthly uptime reports in [format, e.g., PDF, CSV, etc.], detailing the service’s uptime percentage, any downtime, and the duration of any disruptions. These reports will be delivered to the customer no later than [X] days after the end of each month.
Uptime reports clause with quarterly reports
This version requires quarterly uptime reporting.
The provider will deliver quarterly uptime reports to the customer, summarizing the uptime for each month of the quarter. These reports will include detailed downtime incidents, their causes, and the duration of each event. Reports will be delivered within [X] days after the end of each quarter.
Uptime reports clause with annual summary report
This version includes an annual uptime summary.
At the end of each calendar year, the provider will deliver an annual uptime report summarizing the service’s availability for the entire year. This report will include detailed data on monthly uptime, any major downtime events, and corrective actions taken. The report will be provided no later than [X] days after the year ends.
Uptime reports clause with proactive monitoring alerts
This version includes proactive monitoring and alerts.
The provider will continuously monitor service availability and send proactive alerts to the customer within [X] minutes of any service disruption. Monthly uptime reports will include a summary of all downtime events, their duration, causes, and the corrective actions taken. These reports will be delivered no later than [X] days after the end of the month.
Uptime reports clause with threshold for downtime
This version defines a downtime threshold.
The provider guarantees an uptime of [X]% per month. If downtime exceeds [X] minutes in any given month, the provider will provide a detailed report on the cause of the downtime, the actions taken to resolve the issue, and the preventive measures implemented. These reports will be delivered within [X] days of the month’s end.
Uptime reports clause with detailed downtime logs
This version requires detailed downtime logs.
The provider will maintain and provide detailed downtime logs that track all instances of service unavailability. These logs will be included in the monthly uptime report and will include the time of downtime, duration, cause, and actions taken to restore the service. The report will be delivered within [X] days of the end of each month.
Uptime reports clause with external audit
This version includes an external audit of uptime.
The provider agrees to have an external auditor review and verify the uptime of the service on a quarterly basis. The results of the audit, along with any recommendations or actions taken to address issues, will be included in the quarterly uptime reports delivered to the customer.
Uptime reports clause with exclusion for customer-side issues
This version excludes downtime caused by customer-side issues.
The provider guarantees [X]% uptime, excluding downtime caused by issues on the customer’s side, including but not limited to connectivity issues, hardware failures, and software malfunctions. The monthly uptime report will include an analysis of any downtime events, excluding these customer-side issues.
Uptime reports clause with percentage-based service credit
This version includes service credits based on uptime.
The provider guarantees an uptime of [X]%. If the uptime falls below this level, the provider will offer a service credit based on the percentage of downtime experienced. The credit will be calculated based on the amount of downtime beyond the agreed availability threshold, as shown in the monthly uptime report.
Uptime reports clause with automated alerts for downtime
This version includes automated alerts for downtime.
The provider will implement automated alerts to notify the customer within [X] minutes of any service disruption. These alerts will be followed by a detailed downtime report that will be included in the monthly uptime report, which will be delivered to the customer no later than [X] days after the month ends.
Uptime reports clause with exclusions for scheduled maintenance
This version excludes scheduled maintenance from the report.
The provider guarantees [X]% uptime, excluding downtime caused by scheduled maintenance, which will be communicated to the customer at least [X] days in advance. The monthly uptime report will exclude any downtime that occurred during these scheduled maintenance periods.
Uptime reports clause with root cause analysis for downtime
This version requires a root cause analysis for downtime.
In the event of downtime, the provider will include a root cause analysis in the monthly uptime report. The report will detail the underlying causes of any service disruption, the corrective actions taken, and preventive measures to avoid future occurrences.
Uptime reports clause with specific downtime impact reporting
This version includes reporting on the impact of downtime.
The provider will include an analysis of the impact of any downtime in the monthly uptime report. The report will outline how downtime affected the customer’s operations, along with steps taken to minimize the disruption and restore service.
Uptime reports clause with service performance metrics
This version includes additional performance metrics.
In addition to uptime percentage, the provider will include other service performance metrics in the monthly uptime report, including response times, resolution times, and performance during peak usage periods.
Uptime reports clause with detailed corrective actions for downtime
This version outlines corrective actions for downtime.
If the service fails to meet the guaranteed uptime, the provider will include detailed corrective actions taken in the monthly uptime report. The report will explain the issue, how it was resolved, and measures to prevent similar downtime in the future.
Uptime reports clause with customer review period
This version includes a review period for uptime reports.
The customer will have [X] days to review the monthly uptime report and request clarification or dispute any of the data provided. After the review period, the report will be considered final.
Uptime reports clause with performance benchmarks
This version includes performance benchmarking.
The provider will provide performance benchmarks in each monthly uptime report, comparing the current month’s uptime with historical data. The customer may use these benchmarks to assess whether the service is meeting the agreed-upon availability standards.
Uptime reports clause with daily summaries
This version requires daily uptime summaries.
The provider will deliver daily summaries of uptime and availability to the customer, including any instances of downtime. The summary will be provided via email by [X] AM on each business day.
Uptime reports clause with self-service reporting portal
This version offers a self-service portal for uptime data.
The provider will make uptime data available to the customer through a self-service reporting portal. The customer can access real-time uptime metrics, historical performance data, and downtime reports at any time.
Uptime reports clause with impact-based credit system
This version offers a credit system based on downtime impact.
If the provider fails to meet the [X]% uptime guarantee, the customer will receive a service credit based on the impact of the downtime. The severity and duration of downtime will determine the size of the credit issued.
Uptime reports clause with monthly reconciliation
This version includes a monthly reconciliation of uptime data.
The provider agrees to deliver a monthly uptime report, which will be reconciled with any downtime incidents. If discrepancies are found between the recorded uptime and actual service availability, the provider will correct them and notify the customer.
Uptime reports clause with operational analysis
This version includes an operational analysis with the report.
Each monthly uptime report will be accompanied by an operational analysis, detailing the root causes of any downtime, including a comparison of the provider’s uptime performance against the service-level agreement (SLA).
Uptime reports clause with detailed downtime categories
This version categorizes downtime incidents in the report.
The provider will categorize downtime incidents in the monthly uptime report, including: scheduled downtime, unscheduled outages, network issues, hardware failures, and software glitches. Each category will include timestamps, durations, and corrective actions taken.
Uptime reports clause with corrective action timeline
This version includes a timeline for corrective actions.
If downtime exceeds the agreed uptime guarantee, the provider will outline a corrective action plan in the monthly uptime report. The report will include a timeline for resolving the issue and steps taken to prevent future occurrences.
Uptime reports clause with historical comparisons
This version includes comparisons with historical data.
The provider will include a comparison of the current month’s uptime with historical data from the previous [X] months in the monthly report. This will allow the customer to evaluate trends in service availability and identify areas for improvement.
Uptime reports clause with customer verification
This version includes customer verification for uptime data.
The provider will make monthly uptime reports available to the customer, who will have [X] days to verify the data and request corrections if any discrepancies are found. After the verification period, the report will be considered final.
Uptime reports clause with availability breakdown by region
This version breaks down availability by region.
The provider will deliver monthly uptime reports that include a regional breakdown of service availability. The report will specify uptime in each region or data center where the service is hosted, allowing the customer to assess performance by location.
Uptime reports clause with quarterly performance review
This version includes a quarterly review.
The provider will deliver quarterly uptime performance reviews, summarizing monthly uptime reports for the last quarter. These reviews will include an analysis of service performance trends, any periods of downtime, and actions taken to address recurring issues.
Uptime reports clause with live outage notifications
This version includes live notifications during outages.
The provider will notify the customer immediately of any service outage via [preferred communication method, e.g., email, SMS, etc.]. A detailed report of the outage, including duration, cause, and resolution, will be included in the monthly uptime report.
Uptime reports clause with service impact assessment
This version includes a service impact assessment.
In addition to the uptime percentage, each monthly report will assess the impact of any downtime on the customer’s service experience. This will include details on how downtime affected key business operations and any steps taken to mitigate the impact.
Uptime reports clause with custom report frequency
This version allows customization of the report frequency.
The customer may request uptime reports to be delivered at custom intervals, such as weekly or bi-weekly, instead of the standard monthly report. The provider agrees to accommodate these requests within [X] business days.
Uptime reports clause with service-level commitment update
This version includes updates to service-level commitments.
In the monthly uptime report, the provider will include any updates or revisions to the service-level commitments, such as changes to the uptime guarantee percentage or response times, along with an explanation for the changes.
Uptime reports clause with service dependency monitoring
This version includes monitoring for third-party services.
The provider will monitor the availability of third-party services integrated with the service and include this data in the monthly uptime report. Any downtime caused by third-party services will be highlighted, along with steps taken to address the issue.
Uptime reports clause with immediate escalation for critical downtime
This version includes immediate escalation for critical downtime.
If downtime exceeds [X] consecutive hours, the provider will immediately escalate the issue to senior management and notify the customer. A summary of the escalation process, including resolution actions, will be included in the monthly uptime report.
Uptime reports clause with downtime percentage vs. total uptime
This version calculates downtime as a percentage.
The provider will calculate the percentage of downtime relative to the total available uptime each month. This percentage will be included in the monthly uptime report, along with the corresponding downtime duration.
Uptime reports clause with validation by external auditor
This version includes third-party audit validation.
The monthly uptime report will be validated by an independent third-party auditor, ensuring that the provider’s reported uptime is accurate. A copy of the auditor’s validation will be included in the report.
Uptime reports clause with service interruption summary
This version includes a summary of interruptions.
The monthly uptime report will include a summary of any service interruptions, including the date and time of occurrence, the affected services, the duration, and the actions taken to restore service.
Uptime reports clause with maintenance downtime exclusions
This version excludes maintenance from the report.
Scheduled maintenance will be excluded from the monthly uptime report, provided that the customer is notified at least [X] days in advance. The provider will specify the duration and timing of any scheduled downtime in the report.
Uptime reports clause with compensation for downtime exceeding SLA
This version includes compensation for SLA violations.
If downtime exceeds the agreed SLA uptime percentage for the month, the provider will provide compensation to the customer. Compensation will be based on the length of downtime and will be detailed in the monthly uptime report.
Uptime reports clause with uptime threshold variance tracking
This version tracks variance from uptime threshold.
The provider will include a variance analysis in the monthly uptime report, showing any differences between the actual uptime and the agreed SLA threshold. The report will detail the reasons for any variance and corrective actions taken.
Uptime reports clause with troubleshooting information
This version includes troubleshooting details for downtime.
The monthly uptime report will include troubleshooting information for any incidents of downtime, including steps taken to identify and resolve the issue, as well as any preventive measures implemented to avoid similar incidents in the future.
Uptime reports clause with inclusion of service performance benchmarks
This version includes performance benchmarks.
The provider will include benchmarks for service performance in the monthly uptime report, comparing current uptime levels with industry standards or similar services to ensure competitiveness.
Uptime reports clause with real-time performance dashboard
This version provides access to a real-time dashboard.
The provider will offer the customer access to a real-time performance dashboard, where uptime metrics and historical performance data can be reviewed at any time. Monthly uptime reports will also be provided summarizing the data from the dashboard.
Uptime reports clause with uptime-related incident reports
This version includes incident reports for downtime.
For each downtime incident lasting more than [X] minutes, the provider will include a detailed incident report in the monthly uptime report, describing the issue, resolution time, and corrective actions taken to prevent recurrence.
Uptime reports clause with SLA adherence tracking
This version tracks adherence to SLAs.
The provider will track adherence to the agreed-upon SLA and include this data in the monthly uptime report. Any deviations from the SLA will be explained, and corrective actions will be detailed.
Uptime reports clause with network infrastructure reporting
This version includes infrastructure data in the report.
The provider will include a report on network infrastructure performance in the monthly uptime report, detailing any infrastructure-related issues that contributed to downtime and how these issues were addressed.
Uptime reports clause with resolution time tracking
This version tracks resolution times for downtime.
The provider will track and report the resolution time for each downtime incident in the monthly uptime report. The report will include an analysis of any downtime that exceeded [X] hours to assess resolution efficiency.
Uptime reports clause with security-related downtime exclusions
This version excludes downtime caused by security incidents.
Downtime resulting from security breaches, unauthorized access, or cyberattacks will be excluded from the monthly uptime report, but a separate report detailing the incident, resolution, and security measures will be provided.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.