Connectivity: Overview, definition, and example
What is connectivity?
Connectivity refers to the ability of systems, devices, or platforms to link and communicate with each other—often through the internet, networks, or integrated software. In business and legal contexts, it usually describes how well one service or system can interact with another, especially in tech, telecom, cloud services, and data-sharing agreements.
In simple terms, connectivity is what makes things work together—whether that’s syncing software, enabling online access, or integrating tools.
Why is connectivity important?
In today’s business world, smooth connectivity is essential. Whether you're running online tools, using cloud storage, or relying on vendor platforms, your systems need to communicate with each other reliably and securely.
In contracts, connectivity clauses help define who’s responsible for ensuring those connections work, what standards need to be met, and what happens if there are disruptions. Poor connectivity can cause downtime, lost data, or customer frustration—so setting expectations up front protects both sides.
It’s especially important for service providers, software vendors, and businesses that rely on APIs, remote access, or real-time data.
Understanding connectivity through an example
Let’s say your company uses a third-party payment platform that connects with your e-commerce website. The platform promises seamless connectivity through an API.
If the connection fails or lags, your customers might not be able to check out—and you could lose sales. A strong agreement with the platform provider should include a connectivity clause outlining performance expectations, response times, and what happens if connectivity is lost.
That way, if the issue causes business losses, you have a path to resolution or compensation.
An example of a connectivity clause
Here’s how a connectivity clause might appear in a software or service agreement:
“The Service Provider shall ensure continuous connectivity between its platform and the Client’s systems via secure API integration, subject to routine maintenance windows. In the event of a disruption in connectivity exceeding two (2) consecutive hours, the Provider shall notify the Client promptly and take all reasonable steps to restore service within the shortest possible timeframe.”
Conclusion
Connectivity is the invisible thread that keeps modern businesses running. Whether it’s powering your apps, linking your systems, or serving your customers, dependable connections are non-negotiable.
If your business relies on outside services or software, make sure your agreements clearly define connectivity expectations. When systems talk to each other the way they should, everything runs smoother—for you and your customers.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.