Definition of grievance: Overview, definition, and example
What is a grievance?
A grievance is a formal complaint or concern raised by an employee or group of employees regarding an issue they believe to be unfair, unjust, or in violation of company policies, employment agreements, or labor laws. Grievances can relate to a wide range of issues, including workplace conditions, discrimination, unfair treatment, violations of labor rights, pay discrepancies, or disciplinary actions. The grievance process is typically structured, with a formal procedure for addressing and resolving the complaint.
For example, an employee might file a grievance if they believe they were unfairly passed over for a promotion in favor of a less qualified colleague.
Why is a grievance important?
Grievances are important because they provide employees with a structured way to voice their concerns, ensuring that issues are addressed fairly and professionally. A grievance process allows businesses to identify and resolve problems early, preventing the escalation of conflicts that could affect employee morale, productivity, or even lead to legal issues. By addressing grievances promptly and fairly, businesses can maintain a positive working environment and ensure compliance with labor laws.
For SMBs, having a clear grievance procedure in place can help avoid misunderstandings, improve employee relations, and ensure that the business operates in a legally compliant and ethical manner.
Understanding grievance through an example
Imagine one of your employees believes they are being unfairly treated because they are being assigned significantly more work than their colleagues without additional compensation. The employee files a grievance with HR, stating that the workload distribution is inequitable. As part of the grievance process, HR will investigate the issue, meet with the employee and their supervisor, and determine whether the workload distribution needs to be adjusted.
In another example, an employee might file a grievance if they feel they were disciplined unfairly for a mistake they did not make. The grievance procedure would allow the employee to formally raise the issue, and HR would investigate whether the disciplinary action was appropriate.
An example of grievance in action
Here’s how a grievance might be referenced in a workplace policy or agreement:
“Any employee who believes they have been unfairly treated or have a legitimate complaint regarding workplace conditions may submit a formal grievance to HR within 30 days of the incident. The grievance will be reviewed in accordance with the company’s grievance procedure, which includes an investigation and resolution process.”
Conclusion
A grievance is a formal complaint made by an employee regarding issues they feel are unjust or unfair in the workplace. For SMBs, establishing a clear grievance procedure is crucial for maintaining a positive work environment, resolving conflicts fairly, and complying with labor laws. By addressing grievances in a timely and professional manner, businesses can improve employee satisfaction, reduce turnover, and prevent potential legal challenges.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.