Grievance procedure: Overview, definition and example
What is a grievance procedure?
A grievance procedure is a formal process outlined in an agreement or workplace policy to address and resolve complaints, disputes, or concerns raised by employees, contractors, or other parties. It provides a structured framework for filing, reviewing, and resolving grievances in a fair and efficient manner.
For example, a grievance procedure in an employment contract might allow employees to report workplace harassment to a designated HR representative, with a step-by-step process for investigation and resolution.
Why is a grievance procedure important?
A grievance procedure is important because it ensures that complaints or disputes are handled transparently, consistently, and fairly. It provides a formal channel for addressing issues, reducing the risk of unresolved disputes escalating into legal actions or workplace conflicts.
For employers, grievance procedures promote a positive and inclusive work environment by demonstrating a commitment to fairness and accountability. For employees or other parties, they offer assurance that their concerns will be taken seriously and addressed appropriately.
Understanding a grievance procedure through an example
A company’s employee handbook includes a grievance procedure for handling complaints about workplace discrimination. The procedure requires employees to submit a written grievance to HR, which initiates an investigation within five business days. If the issue is not resolved, the grievance is escalated to a higher-level review by senior management. This ensures a clear, step-by-step process for resolving sensitive issues.
An example of a grievance procedure clause
Here’s how a grievance procedure clause might appear in a contract or policy:
“Any grievances arising under this Agreement shall be addressed through the following procedure: (1) The aggrieved Party shall submit a written statement of the grievance to the designated representative within [Insert Timeframe]. (2) The representative shall review the grievance and provide a written response within [Insert Timeframe]. (3) If the grievance remains unresolved, the matter may be escalated to mediation or arbitration, as outlined in this Agreement.”
Conclusion
Grievance procedures are a vital component of agreements and workplace policies, providing a clear and structured process for resolving complaints and disputes. By including these provisions, organizations can ensure transparency, fairness, and accountability, while fostering trust and promoting a positive environment. Well-drafted grievance procedures reduce conflicts and support productive relationships.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.