Special instructions: Overview, definition, and example
What are special instructions?
Special instructions refer to specific, detailed directions or requirements that are provided for a particular task, project, or situation. These instructions go beyond the standard guidelines and offer customized or unique guidance that addresses particular needs, preferences, or circumstances. Special instructions are often used in business, customer service, contracts, or technical operations to ensure that certain tasks are carried out in a specific way.
For example, a customer ordering a product online may provide special instructions for delivery, such as requesting that the package be left at a side door instead of the front door.
Why are special instructions important?
Special instructions are important because they help ensure that specific needs or preferences are met and that tasks are completed according to the desired standards. They allow flexibility in the execution of a task and help avoid misunderstandings or mistakes. Whether in a business transaction, a service agreement, or a project, special instructions ensure that both parties are clear on any additional requirements that may not be covered by standard procedures.
For businesses, clear special instructions can help improve customer satisfaction by delivering personalized service. For clients or customers, these instructions ensure that their specific needs are recognized and addressed.
Understanding special instructions through an example
Imagine a customer hires a contractor to renovate their kitchen. In the contract, the customer includes special instructions, such as using eco-friendly materials, ensuring the kitchen counter is made of granite, and arranging the layout a certain way. These special instructions ensure that the contractor completes the work exactly as the customer envisions, beyond just the basic requirements.
In another example, a catering company receives a large order for an event. The client provides special instructions regarding dietary restrictions, such as vegan and gluten-free options, as well as a request to set up the food in a specific order for the event. These instructions ensure that the catering company delivers the food exactly as needed.
Example of special instructions clause
Here’s how a special instructions clause might look in an agreement or order form:
“The Client may provide special instructions for the delivery or performance of services under this Agreement. These instructions shall be submitted in writing and are considered binding. The Service Provider agrees to make reasonable efforts to follow the instructions as specified.”
Conclusion
Special instructions provide customized directions to ensure that tasks or services are completed according to specific needs or preferences. They help businesses cater to individual customer requirements, reduce misunderstandings, and ensure that expectations are met. Clear and accurate special instructions are crucial for ensuring a high level of satisfaction and successful outcomes, especially when unique or non-standard tasks are involved.
This article contains general legal information and does not contain legal advice. Cobrief is not a law firm or a substitute for an attorney or law firm. The law is complex and changes often. For legal advice, please ask a lawyer.